The widget is not appearing on my site

If the chat launcher button is not showing up, check the following in order.

Script tag placement

The widget script tag must be present in the page HTML, not injected after load by another script that itself waits on an event.

Allowed origins

If your workspace has any allowed origins configured, the widget will silently refuse to start a session from an origin that is not on the list. Add your site's origin in Settings.

Ad blockers

Some aggressive ad and tracker blockers remove iframes whose src contains the word widget. This is rare but worth checking if a small number of visitors report the issue.